Nortel 920-106 Exam - Certifyme.com

Free 920-106 Sample Questions:

1. Symposium Web Client is being installed for a call center application. The setup wizard is being utilized and begins to acquire configuration information and to search for third party software and components on the application server. If Microsoft Active Directory is not detected on the application server, what action will be taken by the setup wizard?
A. Installation process will be terminated
B. Wizard will ask if you want to install Microsoft Active Directory
C. Installation process will proceed but real-time reports will not function
D. Installation process will proceed but historical reports will not function
Answer: A

2. A field engineer has been tasked to record call treatments for the Voice Services card that was purchased with the Symposium Express Call Center Release 3.0. When recording call treatments on the Symposium Express Voice Services card, where are the call treatment recordings stored?
A. On the NTFG95 DSP module PCMCIA cards installed in slots D1 and D2.
B. On either of the two memory flash banks on the Symposium Express Voice Services Card.
C. On the ATA hard drive PCMCIA card installed either in slot A: on the front panel or in the internal slot B:
D. On a tape in the Tandberg TCD4220 tape drive connected to the Symposium Express Call Center server PC.
Answer: C

3. When upgrading a SECC Client you get an error “cannot overwrite C:\Nortel\Iccm\En\crp32.dll.” What must be done previous to the upgrade to resolve this issue?
A. Remove all Client peps and reboot the Server.
B. Make sure that SP5 or SP6a is installed before the upgrade.
C. Ensure Report Listener is closed down before upgrading the client.
D. This error is intermittent and if it occurs it can be cancelled and ignored.
Answer: C

4. A field engineer is preparing a new Symposium Call Center Server 4.0 installation. What must be configured to enable the server to communicate with all required components?
A. TCP/IP on the PBX switch
B. TCP/IP on the TAPI Server
C. TCP/IP on the ELAN, CLAN NIC and RAS
D. NetBios on the Symposium Call Center Server
Answer: C

5. A customer has 3 Symposium Call Center Server 4.0 (SCCS) Systems Networked together through 1 NCC, and has configured and is using 10 Network Skillsets through the NCC. What is the maximum number of Local Skillsets and additional Network Skillsets that can be configured on each of the SCCS 4 systems under this configuration?
A. 300 Local Skillsets and 40 additional Network Skillsets
B. 300 Local Skillsets and no additional Network Skillsets
C. 300 Local Skillsets and 10 additional Network Skillsets
D. 300 Local Skillsets and 20 additional Networks Skillsets
Answer: A

6. In the IP Multicast Group box the field engineer must type the IP Multicast address that has been designated as the sending address for IP multicasting in Symposium Call Center Server 4.0. Select the IP range from which an IP multicast address can be selected.
A. 192.0.0.0 and 192.0.0.255
B. 224.0.0.0 and 224.0.0.255
C. 128.0.0.0 and 128.0.0.255
D. 135.0.0.0 and 135.0.0.255
Answer: B

7. A customer has decided not to configure DNS service on the Web Client Win 2000 Server. Which files need to be manually updated on the Web Client 4.0 server to replace this functionality?
A. config.sys
B. lmhost table
C. command.com
D. autoexec.bat
Answer: B

8. Once the SMI workbench client software has been successfully installed on the client PC, what are the steps to connect the client PC with the Symposium Call Center Server 4.0?
A. Select Start Menu, choose programs, SMI workbench, double click add system, enter the clan IP address.
B. Select Start Menu, choose programs, double click add system, the add SMI System dialog box appears, click finish.
C. Select Start Menu, choose programs, SMI workbench, double click add system, the add SMI System dialog box appears, enter the computer name.
D. Select Start Menu, choose programs, SMI workbench, double click add system, the add SMI System dialog box appears, enter computer name or clan IP.
Answer: D

9. The field engineer is preparing to use the "import configuration data" wizard to add to the Symposium Express Call Center 3.0 database automatically. What information is brought into the server using the "import configuration data" wizard?
A. User, skillset, agent to skillset assignment, and call presentation classes.
B. User, skillset, agent to supervisor assignment, and call presentation classes.
C. Agent only users, skillset, agent to skillset assignment, and call presentation classes.
D. Supervisor only users, skillset, agent to skillset assignment, and call presentation classes.
Answer: A

10. A field engineer is installing Symposium Call Center Server 4.0 on a Platform Vendor Independent (PVI) hardware solution with 8 Physical 4 GB Hard Disk Drives that are configured as 4 Logical Drives in RAID. The 4 Hard Disk Drives are partitioned with Drive C: as a 4 GB Primary Partition, and Drives D:, F:, and G: as 4 GB Extended Partitions.
In this configuration, which Drive will the NT4 Operating System be installed on, which Drive will Sybase be installed on, and which drive will the Symposium Call Center Server 4.0 application be installed on?
A. OS, Sybase, and Symposium Call Center Server 4.0 on Primary Partition C:
B. OS on Primary Partition C:, Sybase and Symposium Call Center Server 4.0 on Extended Partition D:
C. OS and Sybase on Primary Partition C:, and Symposium Call Center Server 4.0 on Extended Partition D:
D. OS and Symposium Call Center Server 4.0 on Primary Partition C:, and Sybase on Extended Partition D:
Answer: B


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