Provides an integrated service desk and service catalog for "one touch" IT experience. Helps to manage appeals and challenges on the scale of infrastructure, reducing the number of service calls. Provides ability to manage calls and problems, and combines the processes to support key services and asset management.

This tool allows you to improve service delivery, reduce outages, improve the operation of support services, improve customer satisfaction and reduce costs.

* Office of appeals and challenges to place the solution to the problems the end user, not root-cause analysis of their occurrence. This allows a greater level of service and employee productivity.
* For self-service by the end user provides a simple user interface for browser-based. With this interface, you can send an application, view updates and find solutions.
* The tool receiving e-mail effectively creates demands for services on the basis of incoming messages.
* Patterns of applications can save time by automatically filling in job assignments using the information contained in the request for services.
* Ability to search provides quick access to solutions to specific requests for service and helps to create an internal knowledge base.
* Built-in options allow users to quickly and easily customize their work environment, the user interface, workflows, reports, and much more.
* The solution created by using leading technology-based standards: a platform for Web-based architecture of J2EE, with advanced business process management based on service-oriented architecture, Web-services and XML.

Watch the video demo (exe) and then read the certificate and install it.
Runs on any platform (windows, linux, aix), but my release includes middleware only for windows.

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