IBM Tivoli ® Change and Configuration Management Database is a platform for storing deep, standardized enterprise data.

Platform for the integration of IT processes and management solutions for business process

To create a business service management and IT needs with a coordinated approach to common business units, development teams, operational and technological departments. To meet this challenge, IBM offers a strategy for IBM Service Management, based on years of experience advising in the creation, deployment and operation of business services through IT. This integrated approach to management of services aimed at integrating people, processes, information and technology, which is implemented using best practices and recommendations of specialists.

The solution is based service management platform that provides a common infrastructure for data integration and configuration of assets, processes, non-automated transactions and solutions for workflow management. The latest versions of IBM Tivoli Change and Configuration Management Database and IBM Tivoli Release Process Manager uses this platform as well as related proposals - IBM Tivoli Application Dependency Discovery Manager and IBM Tivoli Unified Process Composer.

This is the first of many such offerings designed to enhance the effectiveness of service management across the enterprise by means of collaboration, ensure compliance, automation and administration.

Software IBM Tivoli Change and Configuration Management Database (CCMDB) to standardize the information and you share it, thus uniting people, processes, information and technology and increasing the efficiency of the company. Below are the basic properties and potential benefits of the product.

* An open, integrated data model.
* Ability to automate processes.
* A visual representation of complex architecture.
* Reduced cost of management of support calls and malfunctions.
* Automated, configured and customizable workflows for processes of change and configuration management.
IBM Tivoli Release Process Manager combines parts of the organization, and automate and integrate IT management processes to increase efficiency and flexibility. This product has the following features:
* Centralization of collaboration and interaction between IT departments.
* Reduce errors and rework.
* Optimize the use of resources.
This new technology is an autonomous government supports the automation and process changes needed to create integrated solutions for managing IT services.
This product provides the following new and improved features:
* Improved graphical user interface.
* Easy configuration of WYSIWYG.
* Ability to manage rules agreement.
* More opportunities change and configuration management, tighter integration with Tivoli Application Dependency Discovery Manager.
These improvements enhance the leading positions IBM's service management.

Extra Information: New version. Can be paired with Service Request Manager. To do this, put:
1. Middleware on your system
2. Set CCMDB
3. Set Service Request Manager

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