Exin EX0-100 Exam - Certifyme.com

Free EX0-100 Sample Questions:

NO 1:
Which activity is not the responsibility of IT service continuity management?

A. Drawing up back-out scenarios
B. Analyzing risks
C. Testing back-out arrangements
D. Executing impact analyses of incidents related to the back-out facilities

Answer: D

NO 2:
Which ITIL process has responsibility in preventing unauthorized access to data?

A. IT service continuity management
B. Availability management
C. Release management
D. Security management

Answer: D

NO 3:
Which ITIL process or which ITIL department has responsibilities that include distributing information to users?

A. Change management
B. Service desk
C. Customer relationship management
D. Incident Management

Answer: B

NO 4:
Where are activities documented with the aim of improving an IT service?

A. Service Quality Plan (SQP)
B. Service improvement program (SIP)
C. Service catalogue
D. Service Level Agreement (SLA)

Answer: B

NO 5:
In the change management process, which role is ultimately responsible for the entire process?

A. Change Advisory Board
B. IT Manager
C. Change Manager
D. Change Coordinator

Answer: C

NO 6:
In XXYYinc.com, the purchasing department has relocated internally, not just the people, but also their IT resources. A service Desk employee has been commissioned to relocate this department's workstations. In which ITIL process is this employee now playing a role?

A. Configuration Management
B. Incident Management
C. Change Management
D. Problem Management

Answer: C

NO 7:
Which of the following is an example of proactive problem management?

A. A report regarding the problem management process
B. An urgent change
C. A change request
D. A trend analysis

Answer: D

NO 8:

Which data, for a new configuration item (CI), is recorded in the configuration management database (CMDB)?

A. The relationship to other configuration items
B. The request for change number for the configuration item
C. Repairs to the configuration item
D. The impact of the configuration item

Answer: A

NO 9:
Which activity is not the responsibility of IT service continuity management?

A. Testing back-out arrangements
B. Drawing up back-out scenarios
C. Analyzing risks
D. Executing impact analyses of incidents related to the back-out facilities

Answer: D

NO 10:
Which ITIL process provides change proposals in order to eliminate structural errors?

A. Availability management
B. Problem Management
C. IT service continuity management
D. Security Management

Answer: B


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